100% Satisfaction Guarantee

Green Bay is a family business and we take a personal interest in the quality of our products and service. If you have any questions and concerns about a Green Bay product you have purchased please email info@greenbayharvest.com.

Do you have a question about your order?

In the past 12 months 99% of our deliveries have arrived with our customers in tip-top condition. We measure this by tracking issues reported by customers as cases and comparing this against the total number of orders dispatched from our warehouse, which is located in Vancouver.

In the unlikely event that your order arrives damaged or there is a discrepancy with your order, please contact us as soon as possible. One of the Green Bay team will happily talk to you about what you need and if you need to make a return.

Do you need to make a return or arrange for a replacement delivery?

• Please email info@greenbayharvest.com
• A member of our team will give you a Customer Service Case Number so we can identify any returned product.
• Please endeavour to have the product name, batch number and Best Before date to hand when you call.
• If you change your mind for any reason after purchasing a Green Bay product, you have 7 days from the date of delivery to return any part of your order. Returns must be unopened and in as new condition.
• Please obtain a proof of postage and the sales receipt. Return costs which have been pre-agreed with a member of our team will be refunded as well.
• Replacement products will be sent out as soon as we receive your return.

Shipping

We currently charge a nominal recovery of the shipping costs.

Green Bay Promotional Offers

• Free delivery may not be combined with other Green Bay promotions and offers.
• Green Bay discount codes apply to the normal sales price of the product as advertised on our web-site and do not apply to delivery costs if any apply to your order.