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Green Bay is a family business and we take a personal interest in the quality of our products and service. If you have any questions and concerns about a Green Bay product you have purchased please email info@greenbayharvest.com.
In the past 12 months 99% of our deliveries have arrived with our customers in tip-top condition. We measure this by tracking issues reported by customers as cases and comparing this against the total number of orders dispatched from our warehouse, which is located in Vancouver.
In the unlikely event that your order arrives damaged or there is a discrepancy with your order, please contact us as soon as possible. One of the Green Bay team will happily talk to you about what you need and if you need to make a return.
We currently charge a nominal recovery of the shipping costs.